I’m a salesperson’s nightmare. I hate overly-forward, overly-friendly salespeople. I despise being interrupted when shopping, I can’t stand a sales woman in a clothing store shadowing me or suggesting outfits for me based on an assumption she made when I walked in the door.
Needless to say, that when it comes to customer service, I’m a little (okay a lot) jaded as more often than not I am disappointed by companies with a lack of service, poor service, or poorly trained staff delivering a service.
But every once in a while there are companies who stand out from the sea of checkbox-ticking and clock-punching — companies who go the extra mile to show you they care and invest in their relationships with clients and customers.
These companies get it. They understand what it means to deliver great customer service. They understand that they can cultivate loyalty and create raving fans with small gestures that make big differences.